What is the problem actually costing you?

Put some real numbers to it. Takes about 4 minutes.

Total annual cost

£282,250

Section A

Firefighting time (split into groups if your team varies)

Group 1

Staff regularly firefighting% of time firefightingAvg fully-loaded salary £You can add multiple values, e.g. 70000 + 50000 + 15000

Workings

Group 1: 3 staff × 40% × £70,000 = £84,000/year

Section A total: £84,000/year

Section B

Client churn

Avg annual client value £You can add multiple valuesClients lost per year

Workings

3 clients × £20,000 = £60,000/year

Section C

Lost referrals

Referrals lost per yearAvg new client value £You can add multiple values

Opportunity Cost

Workings

2 referrals × £20,000 = £40,000/year

Section D

Failed projects (one-off)

Cost of failed project(s) £You can add multiple values

Workings

Historical one-off cost = £25,000 (not in annual total)

Section E

Additional costs

Errors and rework £/yearYou can add multiple valuesDepartures per year (burnout)Avg salary of departing staff £You can add multiple valuesReplacement cost as % of salaryLeadership hours/week firefightingYou can add multiple valuesAvg leadership hourly rate £You can add multiple valuesSLA / contractual penalties £/yearYou can add multiple valuesWasted tooling spend £/yearYou can add multiple values

Workings

Errors and rework = £10,000

1 departures × £55,000 × 75% = £41,250

5 hrs/week × 52 × £150 = £39,000

SLA penalties = £0

Wasted tooling = £8,000

Additional costs total = £98,250/year

Results

What it adds up to

Historical one-off cost (failed projects)

£25,000

If this number is bigger than you expected, that's usually the point where it's worth talking to someone.

Orin fixes operational processes once they're costing real money, reputation, or trust. If you want to talk through what's actually going on, book a short call.

Talk through your numbers

No pitches, just a look at where the leaks are.